1. Overview of General Policy

We work hard to guarantee the accuracy, compliance, and safe delivery of every item. However, once ammunition leaves our facility, most purchases are final owing to public safety rules and legal constraints under Canadian weapons and ammunition legislation.

Only certain situations, like the following, allow us to accept returns or provide refunds:

wrong items or shipping issues.

things that were defective or damaged when they arrived.

Orders canceled prior to confirmation of shipment.

Laws protecting consumers demand exceptional instances.

Ammunition cannot be securely or lawfully returned to our inventory after it has been transported, opened, or used.

 

2. Safety and Legal Compliance

Retailers of ammunition must adhere to stringent regulations on product distribution, storage, and verification under Canadian law. Since we cannot guarantee the storage conditions after delivery, we are unable to accept returned ammunition for resale or reuse, even if it is unopened, for reasons of public safety.

Refunds and returns must adhere to:

Canada’s Criminal Code

Regulations and the Explosives Act

The Canadian Firearms Act

Provincial and territorial laws pertaining to weapons

Our rules are made to uphold federal safety regulations while safeguarding both our clients and our company.

 

3. Order Cancellation and Verification

Prior to Shipment

If you decide to change your mind or discover a mistake in your order, please inform our support team right away.

Before we start the licence verification and shipment process, orders can typically be canceled and fully reimbursed.

We might not be able to cancel your order once it has been marked as “Processing” or “Shipped.”

After this point, cancellations may be subject to a processing fee to cover the costs of administrative and payment services.

Following Shipment

We are unable to recall or cancel orders once they have delivered. Before completing the checkout process, please confirm the caliber, quantity, address, and order details.

 

4. Non-Refundable Products

The following items are not refundable or returnable after shipment due to legal and safety concerns:

Ammunition (shotgun, rimfire, centerfire, or reloading parts)

Gunpowder and primers

Opened ammunition storage containers

Promotional coupons or gift cards

Special-order or clearance products

Products subjected to inappropriate storage conditions (heat, humidity, moisture)

 

5. Products that are defective or damaged

Please get in touch with us within seven business days of receiving your order if you receive a product that is wrong, damaged, or defective.

Actions to Take

1. Send an email to [Your Support Email] with your order number and pictures of the inaccurate or damaged items.

2. After evaluating the claim, our staff could ask for more proof.

3. Depending on your preference and the product’s availability, we will provide a refund, exchange, or replacement if your request is accepted.

4. If the goods needs to be returned for inspection, we might offer a return shipping label.

 

Important: Please do not try to return ammo to us without permission. Ammunition must be transported legally and in accordance with carrier guidelines.

 

6. Mistakes in Shipping or Missing Packages

We are highly serious about shipping security. If tracking indicates a delivery problem or your product does not arrive:

Within ten business days of the anticipated delivery date, let us know.

To start an investigation, we will get in touch with the carrier.

Depending on the situation, we will either replace the order or provide a refund if the shipment cannot be found after an investigation.

Please be aware that we have no liability for:

At checkout, incorrect shipping addresses were entered.

After delivery confirmation, packages are stolen.

Weather, customs inspections, and carriers can all cause delivery delays.

 

7. Returns for Non-Ammunition and Accessory Items

Under the following circumstances, we accept returns for specific non-ammunition items, such as clothing, equipment, or shooting accessories:

The item needs to be in its original packaging, unopened, and unused.

After delivery, you have 14 days to request a refund.

It is necessary to have proof of purchase, such as an order confirmation or receipt.

You will get instructions and a return authorization (RMA) if your request is accepted. Unless the return is the result of an error on our part, you are responsible for the expense of return postage.

Handling and inspection may be covered by a restocking fee (usually between 10% and 15%).

 

8. Refunds: Procedure and Schedules

We will send you an email with the status of your refund as soon as we receive and examine your returned item or verify your eligibility.

If accepted:

Your original payment method (e-transfer or online payment service) is used to handle refunds.

The appearance of funds may take five to ten business days, depending on your bank or payment provider.

Unless the return is the consequence of a mistake on our part (such as sending the incorrect item or a faulty product), refunds will not cover shipping costs.

 

9. Trades

We might provide product exchanges in certain circumstances:

for goods that were transported improperly or defectively.

For equal or less expensive accessories (not ammo).

Exchanges are contingent upon product availability and require prior clearance. If we are accountable for the mistake, we will provide a pre-paid postage label.

 

10. How to Make a Return or Refund Request

To start a refund, cancellation, or return request:

1. Send us an email at Support Team Email with your order number, complete name, and the reason for your request.

2. Provide crisp images if the product is flawed or damaged.

3. Before returning anything, get permission and specific instructions.

 

Packages shipped without authorization or unapproved returns will be rejected and sent back to the sender.

 

11. Commitment to Customer Satisfaction

We want you to be totally happy with your purchase, even if we are unable to accept returns. Please contact us if you encounter any problems; we will always try our utmost to promptly and equitably resolve them within the bounds of Canadian law.

Our customer support staff can help with:

Verification of orders prior to checkout

Questions about product compatibility

Tracking shipments

Support under warranty for qualified accessories

Our goal is to make sure every transaction is clear, safe, and lawful.